We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our voluntary 30-day return policy is additional to, and does not limit, any mandatory statutory rights you may have, including the European Union right of withdrawal described below.
To start a return, you can contact us at info@microbots.io.
If your return is accepted, we’ll provide instructions explaining how and where to return your package. For change-of-mind returns, the customer is responsible for the direct return shipping cost. If we provide a prepaid return label, its cost may be deducted from your refund unless the product is faulty, damaged, incorrect, or otherwise not in conformity with the order. Items returned without first requesting a return may not be accepted.
You can always contact us for any return question at info@microbots.io
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Incorrect Address:
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages lost, delayed, or undelivered due to incorrect or incomplete address information provided by the customer. If a package is returned to us, we can resend it once the correct address is confirmed (additional shipping costs may apply).
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We do not accept voluntary returns of sale items or gift cards, except where required by applicable law. This does not affect statutory rights relating to faulty, damaged or incorrectly supplied goods.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union right of withdrawal
If goods are delivered to a consumer in the European Union, the consumer generally has the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, the consumer must notify us clearly within the 14-day period. The goods must then be returned within 14 days after notifying us of the withdrawal.
Consumers may inspect the goods in the same way that they reasonably could in a physical shop. The consumer may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions permitted by law, including goods made to the consumer’s specifications or clearly personalised, may apply. This does not affect rights relating to faulty, damaged or incorrectly supplied goods.
Where the right of withdrawal applies, we will reimburse the applicable payment, including the cost of our least expensive standard delivery option, within 14 days after being informed of the withdrawal. We may withhold reimbursement until we have received the returned goods or the consumer provides evidence that the goods have been sent back, whichever occurs first.
Return shipping costs
For change-of-mind returns, the customer is responsible for the direct cost of returning the product, unless we state otherwise. Please contact us before returning any product so that we can provide the correct return instructions.
Where required by law, we will refund the original standard delivery charge. Additional costs resulting from choosing a delivery method more expensive than our least expensive standard delivery option are not refundable.
If a product is faulty, damaged, incorrect, or otherwise does not conform to the order, Microbots will cover or arrange reasonable return shipping in accordance with applicable law.
This policy does not limit your mandatory statutory rights.
Import Duties, Taxes & Refused Shipments
All orders are shipped from Europe. For international deliveries (including the United States), import duties, taxes, or customs fees may be charged by your local authorities.
For shipments sent under Delivered At Place (DAP) terms (duties not prepaid), these charges are the responsibility of the customer and are not controlled by us.
For some destinations, such as the United States, import charges can be higher depending on current tariffs/regulations and may reach up to ~50% of the order value in certain cases.
Import duties, taxes, and customs charges paid directly to customs authorities or delivery providers are not refunded by Microbots. Customers may contact their local customs authority to determine whether any refund is available.
We offer Duties Paid (DDP) shipping options for selected countries (including the United States). When this option is selected, all duties and taxes are prepaid, and no additional charges will be due on delivery.
If a DAP shipment is refused because the customer does not pay the applicable import duties, taxes, or customs charges:
If the parcel is not returned to us, we may be unable to provide a refund.
If the parcel is returned to us, any refund may be reduced by the original shipping cost, return shipping fees, customs charges, and other direct costs incurred by Microbots, to the extent permitted by applicable law.
Refusing delivery does not by itself constitute formal exercise of a statutory right of withdrawal. Customers wishing to withdraw from a purchase must notify us clearly within the applicable withdrawal period.
Nothing in this section limits mandatory consumer rights.
Important
By placing an order, you agree to accept responsibility for any import charges when selecting DAP shipping
Refusing to pay duties or taxes does not qualify as a standard return
We strongly recommend selecting a Duties Paid (DDP) shipping option where available to avoid unexpected charges
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@microbots.io.
